Shipping & Delivery

GotiNova delivers to all 16 regions of Ghana. Whether you are in a major city or a rural area, we will get your order to you. Our logistics network covers:

• Greater Accra, Ashanti, Western, Central, and Eastern Regions
• Volta, Oti, Northern, and North East Regions
• Upper East, Upper West, Savannah, and Bono Regions
• Bono East, Ahafo, and Western North Regions

For deliveries to more remote areas, additional transit time may be required. We will always communicate expected delivery timelines at checkout and through order updates.

Shipping fees are calculated and displayed at checkout before you complete your order. The free shipping threshold is based on the order subtotal before any coupon or discount deductions.

Estimated delivery times from the date of dispatch:

Please note that these are estimated timeframes. Actual delivery may vary due to factors such as public holidays, adverse weather conditions, or high order volumes during promotional periods. We will notify you promptly if any significant delays are expected.

We process orders as quickly as possible to get your products to you without unnecessary delay:

• Orders placed before 2:00 PM (GMT): Processed and dispatched the same business day
• Orders placed after 2:00 PM (GMT): Processed and dispatched the next business day
• Orders placed on weekends or public holidays: Processed on the next available business day

Once your order has been dispatched, you will receive a notification via email and/or WhatsApp with your tracking information. Processing times do not include delivery transit time.

We keep you informed at every stage of your delivery. You can track your order through the following channels:

• Account Dashboard: Log into your GotiNova account to view real-time order status updates, including processing, dispatched, in transit, and delivered stages
• WhatsApp Updates: Receive delivery notifications and updates directly on WhatsApp. You can also message us at +233 24 959 5624 to inquire about your order status
• Email Notifications: Automated email updates are sent at each major stage of your order — confirmation, dispatch, and delivery

If you have not received any updates within 48 hours of placing your order, please contact our customer support team for assistance.

GotiNova partners with reliable logistics providers across Ghana to ensure your orders are delivered safely and on time. Our delivery network includes both established courier services and local delivery agents who understand the terrain and communities they serve.

All packages are carefully packed and sealed to protect your products during transit. Fragile or premium items may receive additional protective packaging at no extra cost.

If a delivery attempt is unsuccessful, the following steps apply:

• First attempt: If you are unavailable, our delivery partner will attempt to reach you by phone. They may leave the package with a trusted person at the address if you authorize it
• Second attempt: A second delivery attempt will be made within 1–2 business days at no additional cost
• After two failed attempts: The package will be returned to our facility. We will contact you to arrange a new delivery date, which may incur an additional delivery fee of GH₵ 50

To avoid failed deliveries, please ensure your delivery address is accurate and that someone is available to receive the package. You can also provide an alternative phone number or delivery instructions in the order notes at checkout.

Upon successful delivery, you may be asked to confirm receipt. For Cash on Delivery (COD) orders, payment is collected at the time of delivery. Please ensure you have the exact amount ready as our delivery partners may not carry change for large denominations.

We recommend inspecting your package upon delivery. If you notice any damage to the outer packaging, please note this with the delivery agent and contact us immediately. Claims for damaged items must be reported within 24 hours of delivery.

If you have any questions about shipping, need to update your delivery address, or experience any issues with your order, please do not hesitate to reach out: